At EcoBoss, your satisfaction comes first. We support returns of standard stock items within 30 days after delivery. Return & refund services only apply to orders bought from our official website. This policy applies exclusively to products purchased directly through our official website.
1. Return Eligibility
Returned goods must be brand new, unused, resalable, with all original packaging, manuals, warranty cards and accessories intact.
We cover return shipping fees only for these cases:
- Transit damaged goods
- Factory defective products
- Items inconsistent with listing descriptions
- Wrong or extra items sent by our warehouse error
All other personal-reason returns shall be at the customer’s shipping cost.
2. Return Inspection
We will inspect returned items within 3–7 business days upon receipt before processing refunds or store credits.
3. Non-Returnable Goods
Items modified, damaged or altered without authorization cannot be returned, and their warranty will be invalidated. Such goods will be sent back at your own expense.
4. Return Application Steps
- Describe the problem with your full order number and product SKU
- List troubleshooting actions you have taken
- Provide the product code on outer packaging
- Attach clear photos or videos of defects
5. No Full Refund Scenarios
Full refund is unavailable for issues out of our control:
- Delays caused by buyer’s incomplete/wrong delivery info
- Force majeure delays (natural disasters, extreme weather, wars)
- Loss or theft of uninsured shipments
- Customs clearance & public holiday hold-ups
6. Refund Rules
After inspection approval, refunds will be issued to your original payment account within 10 business days. Banks may take extra time to process transfers.
If you receive no funds 15 business days after approval, email support@ecobosspower.com.